BALLOONS TO GO OF RICHMOND
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F.A.Q.'s


BALLOON DECORATION

Q.
How can I hire your services?


The best way to contact us is to fill out our contact form.   One of our Professional Balloon Specialist will contact you to discuss your party decoration needs.  

Q.
How long in advance should I place my order?


In order to allow enough time to work together on the details of your order, we recommend that all jobs be booked/confirmed at least a two weeks in advance. Reservations are subject to availability at the time the deposit is made.
Q.
What will be the delivery and setup charges?


The delivery and set-up charge for decorations varies based on location and time required. 

Q.
Who will set-up my decoration and how long will it  take?


Depending on the size of your order you can expect a team of one to four balloon artists.  Depending on the size and design of your  decoration, it can take about half an hour to 4 hours for our team to build  and set up your balloon decoration.

Q.
Do the prices include removal of the décor?


Yes removal of décor is included when necessary. 

Q.
How and when do I have to pay?


In order to book your event we require a non refundable deposit of 50% and the remaining balance is due 7 days prior to the event. If your event is less than 2 weeks away, payment in full is required.  Payments can be made over the phone by credit card.

Q.
In what area do you offer your Balloons Decoration Services?


We offer our balloon decoration services to clients in Richmond, VA and surrounding counties.  If you are not in the service area, we may be able to serve you for an additional travel fee.

Q.
What if I need to cancel?


Orders can be canceled 3 days prior to the event, the deposit is non refundable. 

Q.
How long will the décor last?


That depends on the environmental conditions and if the  décor is air-filled, or helium filled. A regular 11″ helium balloon has  a lifespan of about 18 hours.  Air-filled décor can last for days  or even weeks under the right conditions.

Q.
Are balloons biodegradable or can they be recycled?


There are two types of balloons, foil (sometimes called Mylar) and latex. Foil balloons are not biodegradable, but can be recycled.  Latex balloons can't be recycled, but are biodegradable.

Q.
I don't know what I want, can you help me figure it  out?


Absolutely! When you speak to one of our Balloon Specialist, they will ask you questions about your event and the  purpose of the décor- that is whether you are trying to attract attention to  a focal point, or going for an overall ambiance. If you have already figured  out your approximate budget, our designers can help by suggesting décor that match your goals with your specific budget in  mind.


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